Best Western
2575 S 11th St
Kalamazoo, MI

Found 3 reports:

First impression of this hotel. Only one other person staying there on arrival. Should have been our first clue. First room we were given was room 100: giant hole in the ceiling, carpet was filthy and looked like it had not been vacuumed in a long time. The sink was disgusting and there were stains on the comforter. We asked for a new room and were moved into 216. We found a bed bug in that room and immediately checked out of this awful hotel. Would not advise anyone to ever stay here. Horrible

customer service, and now that we read reviews bed bugs and terrible management seem to be common here.

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I was severely bitten by bedbugs during a recent 2-night stay.

Our family from out of town was staying in a suite at this hotel and were bitten many times while sleeping. The bites were clearly from bedbugs (occurred in a row) and eggs were seen on the fold-a-bed/couch cushions. They actually found an adult bedbug and brought it to the front desk, where it was crushed (with blood appearing) and thrown away. Later, the manager said that this "must have just been a beetle." The management continued to deny that bedbugs were present and only moved them to

a new room, no refund was offered.

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No nearby bug reports